Before you email
Include the email address on your Rebyte account and, when available, a link to the affected Agent or task. Never send a password, verification code, API key, private key, OAuth token, or exported credential.
Account and sign-in
Tell us which sign-in method you used and the exact error you saw. You can delete your Rebyte account in the app under Settings → Delete account.
App Store purchases
Use Restore purchase in Rebyte if an entitlement is missing. Manage or cancel an auto-renewing subscription in Apple subscription settings. Apple handles App Store refund requests.
Connectors
Disconnect personal connectors from connector settings in Rebyte. An organization administrator controls shared organization connectors. Tell us the connector name and when the problem occurred, but never email its token or credential.
Tasks and Agent Computers
For a failed or unexpected task, include the Agent or task link, the approximate time, and what you expected to happen. Remove secrets and unrelated personal data from screenshots or attachments before sending them.
AI providers and your data
Rebyte sends the context needed for a task to the model provider selected by you, your organization, or the applicable Agent. Files and connector results may be included when your instruction needs them. See the Privacy Policy for the current provider and data-processing details.
Privacy and legal
Read our Privacy Policy and Terms of Service. Privacy and account-deletion requests can also be sent to support@rebyte.ai.